General Manager of Poppies Resort Samui and President Skal International - Samui James Francis McManaman shares his insights on a life dedicated to hospitality and tourism.
James embodies how industry operators can lead with compassion, humanity and vision and care for the people of the industry rather than the industry of people.
During this episode, Dolores Semeraro discussed with James:
- What have the tourism operators learned over the past few months
- How can the Leaders of the Hospitality Industry rebuild trust (not just in travel) but across the workforce and get the right people to join (or re-join) hospitality
-How to handle employees social media exposure or exposè
- What is Skal International and the Samui cluster and why it matters to the future of the industry
Your Host: Dolores Semeraro
Hospitality Virtual Keynote Speaker Dolores Semeraro is a Travel Recovery Strategist with more than 15 years of experience in hospitality, marketing, and trading. She is passionate about helping her clients develop the leadership strategies they need to restore travel confidence and win their customers back.
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Season 1 - Episode 36
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