Truth Behind Travel Podcast

Thailand | Rebuilding Trust in Hospitality Workforce

Dolores Semeraro Season 1 Episode 36

General Manager of Poppies Resort Samui and President Skal International - Samui James Francis McManaman shares his insights on a life dedicated to hospitality and tourism. 

James embodies how industry operators can lead with compassion, humanity and vision and care for the people of the industry rather than the industry of people.
During this episode, Dolores Semeraro discussed with James:
- What have the tourism operators learned over the past few months
- How can the Leaders of the Hospitality Industry rebuild trust (not just in travel) but across the workforce and get the right people to join (or re-join) hospitality
-How to handle employees social media exposure or exposè
- What is Skal International and the Samui cluster and why it matters to the future of the industry

Your Host: Dolores Semeraro

Hospitality Virtual Keynote Speaker Dolores Semeraro is a Travel Recovery Strategist with more than 15 years of experience in hospitality, marketing, and trading. She is passionate about helping her clients develop the leadership strategies they need to restore travel confidence and win their customers back.
www.doloressemeraro.com



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Dolores Semeraro is a sought-after international tourism keynote speaker and sustainable tourism marketing professional.

Dolores actively works in the tourism and travel conference space as a keynote speaker and moderator, gracing the stages of international tourism summits and trade shows.

As a professional keynote speaker, Dolores’ speaking topics encompass sustainable digital marketing for the tourism industry, how to establish digital mastery, and learn how to identify today’s traveler’s needs.

During the pandemic, Dolores launched her podcast show named ‘Truth Behind Travel Podcast’ where she regularly interviews tourism and travel industry leaders and representatives on how to rebuild the future of travel.

In the recent years, Dolores has continued to work and live on beautiful islands such as Mauritius, where she started her tourism and hospitality marketing consultancy working closely with the Mauritian luxury hospitality sector as corporate trainer.

According to her international clients, Dolores is a gifted trainer and intuitive workshop facilitator.

She is now based in Europe where she actively works as keynote speaker and corporate trainer in the tourism industry.

www.doloressemeraro.com

dolores@doloressemeraro.com

Instagram @dolores_semeraro

LinkedIn @dolores.sem